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Sessions

The Sessions section provides a detailed view of all cart reservation sessions created in your store.

It allows you to monitor customer activity, review session status, assess risk levels, and inspect individual session details. This section is especially useful for troubleshooting, security monitoring, and understanding customer behavior during the reservation process.

Sessions List

The sessions list displays reservation sessions for the selected store.

The page header shows the total count of sessions (e.g., "115 total sessions").

Each row represents a single cart reservation session and reflects its current or final state.

Search & Filters

Use search and filters to quickly locate specific sessions.

Search

Search sessions by:

  • Cart token — the unique session identifier
  • IP address — customer's IP
  • Country — customer's location

The search placeholder reads: "Search by cart token, IP, or country..."

This is useful when investigating individual customer issues or support requests.

Status Filter

Filter sessions by their current state using the Status dropdown:

  • All — show all sessions
  • Active — sessions with running timers
  • Converted — sessions that completed checkout
  • Expired — sessions that timed out
  • Cancelled — sessions cancelled by system or validation

The status reflects the current lifecycle state of the session.

Risk Level Filter

Filter sessions based on their security risk classification using the Risk Level dropdown:

  • All — show all risk levels
  • Normal — no security concerns
  • Monitored — being tracked for patterns
  • Review — requires manual attention
  • Restricted — blocked or limited

Risk levels help identify potentially abusive or suspicious behavior.

Refresh

Click Refresh to reload the sessions list with the latest available data.

Sessions Table

The sessions table displays the following columns:

SESSION

The session identifier column shows:

  • Session icon — visual indicator of session type
  • Cart Token — unique session identifier (truncated, e.g., I7D_WJdza-gEmqks)
  • Country flag — customer's location with country code (e.g., 🇨🇿 CZ)

CART

Cart contents information:

  • Item count — number of items (e.g., "1 item", "2 items")
  • Cart value — total value in currency (e.g., "49.95 USD", "3,124.75 USD")

STATUS

Current session state displayed as a colored badge:

  • Active — blue badge
  • Converted — green badge
  • Expired — yellow/orange badge
  • Cancelled — gray badge

STARTED

When the session was created:

  • Relative time (e.g., "33m ago", "21h ago", "3d ago", "10d ago")

Actions

  • View — button to open the session detail page

Session Details

Click View on any session row to open the detailed session view.

The session detail page provides:

  • Full session metrics and timestamps
  • Security analysis with AI fraud detection
  • Cart contents and timeline
  • Technical details for debugging

For more information, see Session Details.